Thank you for shopping at MomToBe.shop. We want you to be completely satisfied with your purchase. Below is our policy for returns, exchanges, and refunds.

1. Returns & Exchanges

1. Eligibility Period
   • You may request a return or exchange within 14 days from the date you receive your order.
   • For faulty or damaged items, please notify us immediately (ideally within 48 hours) with photos so we can assess the issue.
2. Condition of Items
   • The item must be unused, unwashed, and in its original condition, with all tags and packaging intact.
   • For hygiene reasons, certain intimate products (e.g., maternity undergarments) may not be eligible for return unless they are faulty. (If this applies, you should clearly state your exceptions.)
3. How to Initiate a Return or Exchange
   • Contact our Customer Support at [insert email] or [phone number] with your order number, reason for return, and photos (if applicable).
   • Once approved, you will receive instructions on how to send the item back.
4. Return Shipping
   • Unless the return is due to a manufacturing fault or our mistake (e.g., wrong or damaged item), return shipping costs are borne by the customer.
   • Use a traceable courier service to return your item. We recommend keeping shipment proof until the return is processed.
5. Exchanges
   • If you want a different size or style (and it’s in stock), we can exchange the item once we receive the returned product in acceptable condition.
   • Any price difference (higher or lower) will be adjusted when we send out the replacement.